Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, without giving any reason.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kandelia.si.

Items sent back to us without first requesting a return will not be eligible for a refund. Items must be returned within 14 days after notifying us.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged.

How to Return Your Items:
Contact Us: Please email us at info@kandelia.si with your order number and details of the item you wish to return.
Prepare Your Package: Place the item in its original packaging.
Ship the Package: Send the package to the return address provided by our customer service team.

Please note that return shipping costs are the responsibility of the customer.

You can always contact us for any return question at info@kandelia.si.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed within 14 days using your original payment method. We reserve the right to withhold the refund until the returned goods have been received or proof of return has been provided. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@kandelia.si.

Non-Returnable Items

Please note that we do not accept returns for used items, opened items, items not in their original condition and custom or personalized items.

Replacments

If the candles are damaged and you provide proof of it, you are eligible for a refund or a replacement in the first 7 days of receiving the products. Please contact us at info@kandelia.si.

We do not offer replacements on lost packages. You are eligible of a refund if evidence is provided that you did not receive the package.

Please know that you are responsible of contacting the shipping provider in your country, if the package is marked as delivered but you did not receive it.