Freaquently asked questions
What is Kandelia?
Kandelia is more than just a scent. It is a unique gift experience that combines carefully crafted fragrances with a special story and an additional element included in every collection.
Each series is designed to create a moment of discovery, making every gift feel personal.
What makes Kandelia different from a regular gift?
Kandelia turns a simple gift into a memorable experience. Instead of giving just a candle, you’re giving a moment of surprise, discovery, and a product made with care. Each candle is designed to create a feeling that lasts beyond the unboxing.
What comes with my Kandelia product?
Every Kandelia collection includes a mystery scented candle and a carefully chosen extra inspired by the collection’s theme.
Will there be more Kandelia collections?
Yes. The first collection is only the beginning. Future series will introduce new scents, themes, and unique additions, each with its own story and atmosphere.
Is Kandelia a good gift choice?
Absolutely. Kandelia is more than just a candle, it’s a unique gifting experience. Designed to surprise and delight, it’s the perfect choice for any special occasion or thoughtful gesture.
How long does delivery take?
We carefully prepare each order within 1–5 business days. Delivery times vary depending on your location, and you’ll receive tracking information by email once your order is on its way.
Can I return my order?
Yes, we accept returns in accordance with our return policy. To be eligible, items must be unopened, unused, and returned in their original packaging with the protective seal intact. If you have any questions about your order, feel free to contact us — we’re happy to help.
What payment methods do you accept?
We offer several secure payment options for your convenience, including credit and debit cards, Apple Pay, and Google Pay. All payments are processed through trusted payment providers to ensure a safe and secure checkout experience.
How can I contact Kandelia?
If you have any questions about your order or product, we are happy to help. You can contact us through our contact page and we will get back to you as soon as possible.